By subscribing to and/or using Call Zero services, you agree to the following terms and conditions:

1.1. Call Zero is a virtual calling card service provided by 2Talk Limited.
1.2. These terms of service constitute the agreement between 2Talk Limited (we or us) and the end user (you, your or customer) of 2talk Call Zero services. By activating or using any of the services, you represent that you are of legal age to enter this agreement and that you have read and understand the terms and conditions of this agreement.
1.3. Additional terms may apply to your use of some of our services. If so, we will tell you what those terms are. If there is any conflict between these terms and any additional terms, the additional terms will prevail.

2.1. We are not obliged to provide you services. We can decide whether or not to accept any application.
2.2. You understand that the Call Zero service is not a traditional phone service and is provided on a best efforts basis. We will use all reasonable endeavors to make our services available to you at all times, however things beyond our control may disrupt the service we provide.

3.1. Call Zero provides free phone calls between New Zealand land lines.  Customers do not need to sign up to make these calls but may be required to enter a PIN number from time to time. Calls are limited to a maximum of 60 minutes.
3.2. Call Zero on account services are provided on a prepay basis and to use these services you must have a credit balance on your account. You must use a credit card to deposit a credit balance onto your account and this can be done online at www.callzero.co.nz
3.3. We reserve the right to change our rates from time to time and if we increase any rates we will give you as much notice as reasonably possible. The latest rates are available on our website www.callzero.co.nz
3.4. You are responsible for your account and must pay our charges regardless of whether you or someone else uses those services.
3.5. If you wish to raise a billing dispute you must notify us in email within 30 days of your account being debited or you will be deemed to have waived your right to a refund.
3.6. No refunds will be provided for any unused credit balances. A credit balance for an account that has been inactive for 6 months will be lost.

4.1. You must not use our services (or permit our services to be used) in a way that: breaks any laws or infringes anyone's rights or in a way which is malicious, obscene or offensive.
4.2. You agree to provide us with accurate and correct information if requested so we can provide you with the necessary services or contact you if required from time to time.
4.3. We can suspend or restrict the services we provide you at anytime if:
i) you resell any of our services;
ii) you do not use the service sensibly and within our reasonable use guidelines set out in 4.4 below;
iii) we believe that you have breached any of our terms and conditions.
4.4. If you use the service in a way that is inconsistent with the normal use for a residential user we may:
i) monitor and investigate your usage; and
ii) suspend and/or withdraw the Service; or
iii) charge our standard per minute rate for additional calls
4.4 You must keep secure any password or PIN number which is used by you to access our services and ensure that is it not disclosed to any unauthorized person. You must also change your password or PIN number if we ask you to do so.
4.5. If your service is canceled, terminated or reallocated you will relinquish and discontinue use of any numbers, access numbers and/or web portals assigned to you by 2talk.

5.1. We can terminate this agreement, or the provision of any service to you, immediately if you breach any term of this agreement or if we reasonably believe that you have supplied incorrect or misleading information to us.
5.2. If this agreement is terminated for any breach or misuse of the service, you are not entitled to a refund for any credit balances on your account, unless agreed otherwise.
5.3. In order to terminate your service, you must open a support ticket requesting closure of your account. You can do this via your Account. Termination will take effect immediately.

6.1. We exclude all of our liability to you in connection with us providing services to you or failing to provide services to you. Without limiting this, we are not liable to you (and nor are any of our officers, employees, contractors or agents liable to you):
i) if any communication is intercepted, not properly transmitted or received;
ii) for any disruptions or delays with the use of our services;
iii) for any incompatibility with other services;
iv) if any software we supply does not operate properly; and
v) for any equipment or network failures.
6.2. We are not liable to you for any fault in, delay or non-provision of services which is caused by an event beyond our reasonable control.
6.3. If you use another service provider during any period when our service is not fully operational, we are not liable to pay any amount you are charged by that service provider.
6.4. You acknowledge that no third party whose network or services we use to supply services to you (nor any officer, employee, contractor or agent of such third party) is in any way liable to you in connection with our services.
6.5. Nothing in this clause limits any rights you have under the Consumer Guarantees Act.

7.1. We will collect personal information from customers to provide and provision services, including but not limited to name, physical address, email address, contact phone number and credit card information.
7.2. Any personal information we collect is kept at our offices at Level 4, 110 Symonds Street, Auckland. You are entitled to see any information we hold about you, although you must pay our reasonable charge for making it available.
7.3. We utilize the public internet and third party networks to transmit voice and other communications and we are not liable for any lack of privacy with the service.

8.1. We can change these terms from time to time by giving you as much notice as reasonably possible. We will inform you of any change to our terms by emailing you or by providing relevant information on our website. The latest terms and conditions are available at www.callzero.co.nz

9.1. We will communicate with you primarily via email or via the Call Zero website www.callzero.co.nz. 
9.2 If you are an on account customer notices to you will be sent to the email address specified by you during sign up for service or as subsequently specified by you as your contact email address. We may also obtain personal information from your use of our services.
9.2. If your contact email address changes you must advise us of the new details as soon as possible.
9.3. If you are an on account customer you agree that sending a message to your contact email address is the agreed means of providing notification. Notifications include information about the service, billing, changes to services and other information. You are required to read any email send to your contact email address in a timely manner to avoid any potential disruption to your service.

10.1. These terms are to be interpreted in accordance with the laws of New Zealand. Any dispute regarding the provision of our services under these terms is to be determined by New Zealand courts.
10.2. You must not assign your rights under this agreement. We can transfer our rights and obligations under this agreement to anyone else. We will notify you if we do so.
10.3. A delay in exercising any right is not a waiver of that right. A failure to exercise a right on any occasion does not prevent any subsequent exercise of that right.